We operate a retail location in Los Angeles, a growing facility in Chatsworth, open by appointment only.
To schedule your visit, please call us at 818-655-0230 or email us at email@example.com.
Guarantee: All plants except seedlings carry a 30-day replacement guarantee if they are defective. We inspect plants prior to their being shipped/sold, and the 30-day replacement guarantee is void if the customer does not care properly for the plant. Seedlings are guaranteed for 2 weeks.
If a plant is not defective, and the customer wishes a replacement or cancels an unfilled order within 90 days of purchase (see below), we will credit back the purchase price toward other merchandise, less a 20% re-stocking fee. All returned plant material must be in the same condition it was when sold, which means that you must take care of the plant(s). Please note that USPS and Common Carriers like UPS and FedEx do not insure against damage, only loss/non-delivery of parcels, so while we do pack your plants carefully, we cannot guarantee that damage won't occur during shipping.
Once we have received your returned plant(s) we will ship the replacement, subject to our other policies. The primary reason we ask that you return the plant(s), no matter their condition, is to href="http://www.cycadpalm.com/mist.html">preserve endangered species. When we replace a plant, this is a "one time only" exchange. We examine the replacement plant carefully, so there should not be a need to replace or refund that new plant. All returned plant material must include a copy of the receipt or order confirmation. Both the replacement guarantee and any exchanges are subject to a 20% minimum
Cancelled Orders: Orders may be cancelled within 30 days of
order placement, subject to a minimum 20% re-stocking fee, plus any
transaction-related costs, including credit card fees, bank charges and other
fees. If your order is part of a special promotion or discount of 50% or more, the restocking fees may be increased on a pro-rata basis depending on the discount you received.
Sales, Specials and Discount Coupons We offer sale prices and discounts on plants, periodically, with the understanding that each sale or discount applies to the specific item(s) being discounted, and not other
items, unless we've also offered those other items on sale. For example, when we offer plants at a discount, we do not generally discount seeds or books. Unless otherwise indicated in writing, no sale, prior credit, promotion, coupon or voucher may be combined with any other sale or offering.
Seeds: There are too many variables related to seeds for us to guarantee germination rate or viability. We try to send you a few more seeds than you have ordered to compensate for any germination rate risk. We don't offer refunds or exchanges for seed purchases.
Order Cancellations--Pre-Sale Offerings: If you order an item we are importing on a Pre-Sale basis (in which you prepay for an item we are ordering from a supplier) and you cancel that order prior to receiving the materials, you are eligible for a credit in the amount of 80% of your purchase amount, but not a cash refund. This is generally because we have
already paid the money for the plants based on your order, as well as those of
Shipping Plant Materials to Customers Outside the USA--CITES & Other
Items purchased (plants, seeds or other plant materials) requiring CITES or
other permits for shipment outside the United States carry a non-refundable
$250.00 CITES filing fee, plus a $75.00 Phytosanitary permit fee. In the
event the non-USA purchaser cancels the purchase prior to permits being
obtained, we offer a 50% refund of the purchase price, or 100% credit toward
other items in our catalogue/inventory.Please note that
obtaining CITES Export Permits from the USA authorities can take up to 18
months or more, so if you are ordering plants from outside the USA, you will
need to have some patience. Please also note that if there is a delay due to
your not providing us with necessary import permits, we can not be responsible
the resulting delay in shipping. We do our best, but this can be a lengthy
process, because cycads are highly regulated endangered species, and this is
something we ask you to consider before you purchase plants, seeds or
other regulated materials on our website.
Generally, paid orders ship the week following when you place your order. Our
cutoff for orders is Friday morning for shipment the following week. We ship on
Mondays and Tuesdays for customers east of the Rockies, and on Mondays,
Tuesdays and Wednesdays to customers west of the Rockies.
Shipping charges depend on the weight of your item(s), how expedited is the
shipping method, our cost to insure your package and the time it takes to pack
your shipment. With the environment in mind, and to reduce cost for customers,
we recycle boxes, so you may receive a shipment from us in a box we are
recycling from one of our suppliers. However, it will always be clearly labeled
with our name. In addition, many out-of-state shipments require a
Phytosanitary Permit, which costs $22 per shipment, a cost we need to pass on
to customers. You may either add this to your order, by clicking http://cycadpalm.com/phpe.html and adding
this to your shopping cart, or we will add it for you when we process your
order. Also, if the agriculture authorities in your state require that we
ship large specimens bare root, and that the plant must be inspected by a
Calif. State Agriculture Official, shipping charges may include packing and
preparation fees, in addition to shipping and plant costs.
If you select Ground for a domestic shipment, we generally ship as follows:
UPS Ground or FedEx Ground, Insured
USPS Parcel Post, Insured
USPS Media Mail, Insured
If you select Next Day
service, we generally ship your package via USPS Express Mail.
If you order plants, but select the rate for Books or Posters in Domestic USA Only,we reserve the option to cancel your order or to add the required additional charges to your card before shipping.
Pick Up of Orders Originally Placed to be Shipped If you place an order for shipment and then decide you want to come pick it up from the nursery, we will apply the shipment cost as a credit toward nursery plants, or other products we have for sale in stock at that time.
Please Note: Leaves Are Trimmed To Save You Shipping Costs
Shipping rates are higher for larger packages, because carriers charge for
package size as well as weight. As a result, we reserve the right to trim
your plants' leaves to save you on shipping costs. If you do not want us to
do this, please specify your preference in the "Comments" section
when you place your order, but be aware that this option may result in higher
We accept the following Payment Methods:
Cards: American Express, Discover, MasterCard, VISA
Checks (Domestic Orders Only--must clear prior to shipping)
Orders (Domestic Orders Only)
Checks (Domestic Orders Only)
Ground shipping is not available for shipments outside of the United States, or
to US Overseas Territories, Alaska or Hawaii. If you are an international
customer, please select "International PRIORITY Mail (U.S. Postal
Service)" or "International EXPRESS Mail (U.S. Postal Service)"
and we will calculate your shipping, add it to your total, and ship your
product. There will also be a handling charge associated with your shipment. If
you select "Ground" shipping, we will select the most affordable
means for shipping your parcel via US Postal Service and charge your credit
If you are a California Business, with a valid California Resale
Permit and #, please note this in the "Comments" section, and we will
delete the Sales Tax before shipping your products.
Photograph, Image and Content Policy
No photographs, images or textual content from this website or from the
Jurassic Garden/A&A Cycads nursery may be used without the express written
permission of Jurassic Garden/A&A Cycads.
Please Note: We Reserve the Right to Refuse Service to Anyone,
with the understanding that we do not discriminate against anyone based on
race, religion, gender, national origin, disability/perceived disability, or
If you have any questions about the above information and/or terms,
please email us at: firstname.lastname@example.org
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