Guarantee All plants except seedlings carry a 30-day replacement guarantee from the date of purchase if they are defective. We inspect plants prior to their being shipped/sold, and the 30-day guarantee is void if the customer does not care properly for the plant. Seedlings are guaranteed for 2 weeks. If the plant is not defective, and the customer wishes a replacement or cancels an unfilled order within 90 days of purchase (see below), we will credit back the purchase price toward other merchandise, less a minimum 20% re-stocking fee. Please note this is a "one time only" exchange. We will examine the replacement plant we send you carefully, and once it is sent to you, we will not replace or refund that new plant. All returned plant material must include a copy of the receipt or order confirmation. Both the replacement guarantee and any exchanges are subject to the 20% minimum re-stocking fee. Cancelled Orders Any order cancelled prior to shipment must be cancelled within 30 days of order placement, and is subject to a minimum 20% re-stocking fee, plus any transaction-related costs, including credit card fees, bank charges and other fees. Seeds There are too many variables related to seeds for us to guarantee either germination rate or viability. We try to send you a few more seeds than you have ordered to compensate for any germination rate risk. Therefore, there is no refund or exchange available for seed purchases. Order Cancellations--Pre-Sale Specials If you place an order for an item we are importing on a Pre-Sale basis (in other words, you have received a discount for pre-payment on an item we are ordering from a supplier) and you cancel that order prior to receiving the materials, you are eligible for a credit in the amount of 80% of your purchase amount, but not a cash refund. This is generally because we have already paid the money for the plants based on your order, as well as those of others. Shipping Plant Materials Overseas--CITES & Other Permits Items purchased (plants, seeds or other plant materials) requiring CITES or other permits for shipment outside the United States carry a non-refundable $250.00 CITES filing fee, plus a $46.00 Phytosanitary permit fee. In the event the non-USA purchaser cancels the purchase prior to permits being obtained, we offer a 50% refund of the purchase price, or 100% credit toward other items in our catalogue/inventory. Please note that obtaining CITES Export Permits from the USA authorities can take up to 18 months, so if you are ordering plants from outside the USA, you will need to have some patience. Please also note that if there is a delay due to your not providing us with necessary import permits, we can not be responsible the resulting delay in shipping. We do our best, but this can be a lengthy process, because cycads are highly regulated endangered species, and this is something we ask you to consider before you purchase plants, seeds or other regulated materials on our website. Shipping Domestic Shipping Shipping charges are based on United Parcel Service rates, which provide a valid proxy for actual shipping and handling costs, whether via UPS, USPS, FedEx Ground or alternative carriers. Charges depend on the weight of your item(s), how expedited is the shipping method, our cost to insure your package and the time it takes to pack your shipment. With the environment in mind, and to reduce cost for customers, we recycle boxes. Hence, it is likely you may receive a shipment from us in a box from a different company. However, it will always be clearly labeled with our name. In addition, all out-of-state shipments require a Phytosanitary Permit, which costs $22 per shipment, a cost we need to pass on to customers. You may either add this to your order, by clicking http://cycadpalm.com/phpe.html and adding this to your shopping cart, or we will add it for you when we process your order. If you select UPS Ground for a domestic shipment, we generally ship as follows: Plants: USPS Priority Mail Insured Seeds: USPS Parcel Post Insured Books: USPS Media Mail Insured If you select FedEx or UPS Overnight, we will generally ship your package via USPS Express Mail. Please Note: The USPS has recently changed its rates for larger packages. As a result, we reserve the right to trim the leaves of your plants to save you on shipping costs. If you do not wish for us to do this, please specify your preference in the "Comments" section when you place your order, but be aware that this option may result in additional shipping charges when your plants are packed up.
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